Return & Exchange Policy
Return Instructions
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Print Your Receipt
- Include a copy of your receipt that shows your order number. This is required to process your return.
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Specify Return Details
- On the receipt, clearly state the item(s) you are returning and the reason for the return.
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Mail the Product
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Package the item(s) securely in their original condition to prevent damage during transit.
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Send the package to the following address:
Theo Von Store (Attention: Returns)
2600 Hart St
Nashville, TN 37207
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Return Policy
- Returns or exchanges are accepted for unopened products in their original condition that were purchased within the last 14 days.
- Refunds will only be processed after our returns department inspects the returned item(s).
Refund Processing
You can expect your refund to be processed within one week of our returns department receiving and approving your returned item(s).
Thank you for supporting the Theo Von Store!
You may exchange any product purchased from any Killer Merch store by following the instructions below. This department operates Monday through Friday, 8 a.m. to 4 p.m. PST. All emails will be answered within 24-48 business hours, excluding weekends and all major U.S. holidays. Please allow an additional 1-2 business days for responses during big restocks and new launches.
Exchange Instructions
To ensure a smooth and efficient process, please follow the instructions below:
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Print Your Receipt
- Include a copy of your receipt that shows your order number. This is required to process your exchange.
2. Specify Your Exchange Details
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- On the receipt, clearly state:
- The item(s) you wish to exchange.
- The new item(s) you would like in exchange (e.g., size, color, or a different product).
- On the receipt, clearly state:
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Mail the Product
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Package the product(s) you are exchanging securely to prevent damage during transit.
-
Send the package to the following address:
Theo Von Store (Attention: Exchanges)
2600 Hart St
Nashville, TN 37207
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